Website Hosting Acceptable Use Policy and Terms

This page contains important information regarding the Terms and Conditions of Service which apply to Website Design and Hosting accounts with Craig Bass. Please note that the information contained herein is subject to change without notice. The information on this page was last revised on 2/28/08 and is effective 2/28/08. Please review this page often to be aware of any updates to our Website Hosting Acceptable Use Policy and Terms.

Your continued use of Craig Bass’ services indicates acceptance of these terms, conditions and policies.

Services Provided by Craig Bass

Craig Bass will provide Internet server space rental ("the Service") to its clients for the express purpose of allowing customers to provide http Internet content to the general public. The Service allows clients to maintain Internet websites, receive and maintain e-mail accounts and access web space via FTP to upload files for their websites. Clients will use the provided services in a manner consistent with any and all applicable laws of the State of Oregon and the U.S. Government. Craig Bass provides the services exclusively and makes no effort to edit, control, monitor or restrict the content of data other than as necessary to provide such Services. If any of the below activities are committed, Craig Bass can terminate client's account without notification.

Client agrees that web pages and files uploaded to our servers will not violate any state or federal laws or regulations; infringe on any intellectual property rights of Craig Bass or any third party; are not defamatory, slanderous or trade libelous; are not threatening or harassing; are not discriminatory based on gender, race, age or promote hate; nor contain viruses or other computer programming defects which may result in damage to Craig Bass or any third party. Customers may not run IRC, bots or clients, proxies/port "bouncers," etc. (BNC, shelld). Unacceptable uses also include: Bulk emailing, unsolicited emailings, newsgroup spamming, third party chat scripts, pornographic content or links to adult websites, illegal content, copyright infringement, trademark infringement, warez, cracks, software serial numbers, illegal MP3's.

Craig Bass offers a range of 30 to 800 megs of data transfer per month, based on the individual hosting package. Accounts that use more than the allotted transfer per month will be charged $4 (US) per gig each month. Craig Bass reserves the right to impose the Excessive Resource User Policy for the consideration of all customers.

Excessive Resource User Policy:

Resources are defined as bandwidth and/or processor utilization. When a website is found to be monopolizing the resources available, Craig Bass reserves the right to suspend that site immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers. Craig Bass will be the sole and final arbiter as to what constitutes a violation of this policy.

"Spam" originating from a Craig Bass client's account or associated with any Craig Bass client's account is not tolerated. This includes any e-mail that promotes web sites hosted on an Craig Bass hosted account but is sent from an e-mail address not associated with that Craig Bass client's account. Client shall not use their Craig Bass services for chain letters, junk mail, bulk-email, or any use of distribution lists to any person who has not given specific permission to be included in such a process. Craig Bass reserves the right to deactivate or terminate any account(s) upon any indication of such activity without notice. Accounts canceled due to Spam will be charged a clean-up fee of $200.

Licensed Software Only:

Client agrees to use only properly licensed third party software in connection with Client's use of the Services.

Although Craig Bass will make every reasonable effort to protect and backup data for Client on a regular basis, Client is responsible for making back-up files in connection with its use of the Services. There is a fee of $75 for our Administrator to retrieve clients' back-up files on request. Client is solely responsible for independent backup of data stored on Craig Bass' server and network.

Disclaimer of Warranty:

The Internet is a complex network of equipment, services and providers of information, thus the Service may not be available to you at all times. Craig Bass will pursue all resources and channels available to maintain availability to you, however, Craig Bass is not responsible for any interruption in service or down time that may occur, whether due to the act or negligence of Craig Bass. If you are not satisfied with such occurrence of interruption or down time, your only recourse is to relocate your domain to another provider.

CRAIG BASS MAKES NO EXPRESS OR IMPLIED WARRANTIES (INCLUDING BUT NOT LIMITED TO WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE) WITH RESPECT TO THE SERVICES PROVIDED.

Billing, Payment Terms and Refunds:

The Billing Cycle begins on the fifteenth day of the month following the day services are initially ordered, and runs from the 15th of a month to the 14th of the following month. For hosting accounts, the Billing Cycle begins the fifteenth day of the month following the day the site goes live. In other words, if your site goes live on the 8th day of a month, your first invoice will be sent out on the 15th of the same month. If your site goes live on the 17th of a month, your first invoice will be sent out on the 15th of the following month.

All payment must be made in US dollars. Payment for services may be made by Money Order, business or personal checks. You may also pay your bill by credit card using PayPal. Our PayPal business account address is webmaster@cbassweb.com; please indicate invoice number when making payment. Please do not use this email account for correspondence.

Hosting Fees: Hosting fees are charged in advance, and may be paid for monthly, quarterly or annually. Refunds after the first thirty (30) days will not be negotiated.

Domain Name Registration/Renewal/Transfer Fees: These fees are charged in advance on an annual basis. Transferring your domain to our registrar extends your existing registration period by one year. Domain name registrations, renewals or transfer requests are non-refundable.

Please note that your domain name registration will NOT automatically renew at the end of each registration period. If we have registered your domain name, or transferred your domain name to our registrar, we will notify you by U.S. Mail and/or E-mail at least thirty (30) days prior to the end of your registration period that your domain name is due to expire.

Our registrar of choice is eNom. If you have registered your domain name yourself or through any other provider, Craig Bass is not responsible for notifying you of impending domain expiration and is not responsible for any loss of services associated with the expiration of your domain name. It is your responsibility to be aware of when your domain name registration is due to expire, regardless of who is responsible for registering or renewing your domain name.

To check on the expiration date of your domain name, visit www.betterwhois.com and input your domain name. While there, please review the contact information listed for your domain name. If it is incorrect, please notify us or whoever registered your domain name.

Renewal fees for .com, .org, .net and .biz domain names registered through our services are twenty one dollars and ninety five cents ($21.95) per year. See our Domain Registration page for prices of other TLDs. Most domain names may be renewed for up to nine years at a time. We must receive payment prior to the expiration date in order to extend the registration. If we have not received your payment for renewing your Craig Bass-registered domain name by its expiration date, we will assume you intend to let the domain name lapse.

Please be aware that if your domain name or service is discontinued, any email, website, or other services that were associated with it will be affected. Additionally, if your domain is not renewed prior to the expiration date, it will go into a “Redemption Period” during which the registrar may charge up to two hundred fifty dollars ($250.00) to reactivate the domain. We have no control over this fee. After being in the Redemption Period, which lasts from 60 to 90 days, unrenewed domain names are returned to the open market and are subject to registration by other parties.

Web Site Design, Development, Updates/Maintenance, Consultation, Research, Programming or other Service Fees: These fees are billed at our standard hourly rates of fifty-five dollars ($55) for Web Site Design, Development, Updates/Maintenance, Consultation and Research, and one hundred dollars ($100) per hour for Programming. Fees for these services are invoiced on the 15th of each month. Any work requested within a billing cycle will accrue a one-half hour minimum charge and work in excess of one-half hour will be billed in half-hour increments rounded up. If you think you will require more than one update in the course of a billing cycle, it may benefit you to submit all update requests at one time instead of several days or more apart.

Payment is due on receipt. If payment is not received within 30 days following the invoice date, a five dollar ($5.00) late payment fee will be added and no further updates will be performed until your account is paid in full. This late fee will accrue each month that your account is in arrears.

Hosting - Account Suspension/Termination for nonpayment:

If an invoice for any services associated with an account with Craig Bass is not paid within thirty (30) days after the date of the invoice, a five dollar ($5.00) late fee may be added each month that the account is past due, and a "Notice of Impending Suspension" will be mailed out. Note that we do not differentiate between hosting and other services in past due accounts; any payment received will be applied first to the past due amount and then to the current charges, regardless of whether you specify your payment to be “for hosting only” or similar.

If no payment has been received within sixty (60) days following date of invoice, the account will be suspended and all access to your files and site will be shut off. To have your account unsuspended due to a non-payment, a twenty five dollar ($25.00) service charge will apply in addition to the amount past due.

Accounts that remain unpaid for ninety (90) days following date of invoice are subject to removal from the server. To have your site reloaded onto the server after being removed for nonpayment, a nonrefundable one hundred fifty US dollar ($150.00) reactivation fee must be received in addition to the full amount previously due.

In the event that a client has been allowed to accumulate a debt beyond the due date of a payment and the client then makes a partial payment on any outstanding amount, such payment will be offset against the largest and/or oldest amount outstanding.

Uncollected past due accounts are subject to submission to a third-party collection agency. Client shall be liable for all fees associated with such collection actions. Accounts which have been placed with collections will be subject to the late payment fee as described above.

Craig Bass is not liable for any loss of profits, projected profits, or the loss of any other monetary or non-monetary benefits resulting from the termination of an account.

There is a twenty-five US dollar ($25) service charge for returned checks or credit card charge backs.

It is not our desire to put any of our clients out of business. If you are experiencing an unusual hardship and are finding it difficult to pay your amount due in full, please call for arrangements to avoid suspension/removal of your account. However, no leniency that we may show in terms of any of the above at any time, will in any way and under any circumstances constitute a waiver of any of our rights to enforce any and all of our terms and conditions at any time in the future.

Your continued use of Craig Bass’ services indicates acceptance of these terms, conditions and policies.