Our Customer Service Ethics

  • We will treat our customers with respect.

  • When necessary, we will make suggestions to our clients regarding items which, although the client thinks would look good on their website, could actually harm and detract from the website’s listing in search engines and the experience of visitors to the website.

  • We will make every attempt to complete requested website updates within 24 business hours of receiving the request.

  • We will make every effort to return telephone calls or reply to email inquiries within 24 business hours.

  • We believe in giving fair value for a fair price.  We know we are not the least expensive option when it comes to web design companies, but we believe that the value we give to our clients for their investment is honest and priceworthy.

  • We will go the extra mile to ensure that our clients are satisfied and pleased with our service.

 

About Us

CBass Web Design is based in Klamath County, Oregon, and is registered with the State of Oregon Corporation Division under Registry Number 97909395.  

We have been in business since 1999 and currently have clients in nine states.

 

From the Founder, Craig Bass:

May 25, 2018

Dear Clients and Friends,

After much consideration and due to health reasons, I have retired!  But, have no fear, the business will go on and your website is alive and well.

As of Monday, May 21st, 2018, CBass Web Design is owned and operated by Andrew Dunaway, of Raven Consulting, right here in Klamath Falls. Andrew has 12 years of experience in technology support and will be a real asset to the company. He is a man of integrity and enthusiasm who enjoys working one on one to meet the needs of his clients, and you are now one of those clients. We will be working together over the coming weeks to make this transition as smooth as possible for everyone involved.

We look forward to introducing Andrew to you personally as we are able, and we are confident that you will like him as much as we do. We were very selective in choosing Andrew to follow in our footsteps working with you, and we believe you will not only be pleased with this choice but will benefit from it as well. If you have any needs for your website, do not hesitate to contact him, either through the cbassweb.com e-mail system (all set to forward to him automatically) or by calling him at 541.771.0898. Tell him Craig sent you!

We want to thank you for trusting us with your business' web needs over this many years, and we wish you all well in the years to come.

Sincerely,

Craig A. Bass